Track your order
Track Your Order - Smart Cleaning Products
Thank you for shopping with Smart Cleaning Products! We want to ensure that your order reaches you in a timely and safe manner. Here’s everything you need to know about tracking your order.
1. How to Track Your Order
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. This email will contain all the details you need to track your order.
You can track your order by following these steps:
- Check Your Email: Look for the shipping confirmation email in your inbox (be sure to check your spam/junk folder if you don't see it).
- Find Your Tracking Number: The email will include a tracking number provided by the carrier (e.g., UPS, FedEx, USPS).
- Visit the Carrier’s Website: Use the carrier's website (UPS, FedEx, USPS, etc.) to enter the tracking number and view your order's current status.
- UPS Tracking: www.ups.com
- FedEx Tracking: www.fedex.com
- USPS Tracking: www.usps.com
2. Tracking Your Order via Our Website
You can also track your order directly on our website. Simply follow these steps:
- Log in to Your Account: Go to the Smart Cleaning Products website and log into your account.
- Visit "My Orders": Once logged in, navigate to the "My Orders" section under your account settings.
- Find Your Order: Locate the order you want to track, and click on the "Track Order" button to view real-time updates on the status of your shipment.
3. Delivery Status
- In Transit: Your package is on its way and is being handled by the carrier. You can check the tracking number to see the latest updates on the expected delivery date.
- Out for Delivery: Your order is on its way to you and should be delivered by the end of the day.
- Delivered: Your package has been successfully delivered. Please check your delivery location and with any neighbors in case it was left in a safe spot.
- Exception or Delay: If there is an issue with your delivery, such as a delay or address problem, the carrier’s tracking system will provide an update with more details. Please contact the carrier directly if you have any concerns.
4. What to Do if Your Order is Delayed or Lost
If you notice a delay or if your order hasn’t arrived by the expected date, follow these steps:
- Check the Tracking Status: Visit the carrier’s website and enter your tracking number to see the latest updates on your shipment’s status.
- Contact the Carrier: If the tracking information doesn’t provide sufficient details or you need further assistance, contact the carrier directly (UPS, FedEx, USPS) with your tracking number.
- Contact Our Customer Service: If you still cannot locate your package or there’s an issue with your order, please reach out to us at support@smartcleaningproducts.com or call +1 (800) 123-4567. We will work with you to resolve the issue as quickly as possible.
5. Tracking Information Not Available?
If you haven’t received your tracking number or there seems to be an issue with the tracking information, please contact our customer service team:
- Email: support@smartcleaningproducts.com
We’ll investigate the issue and provide you with the necessary updates.
6. Order Cancellation
Once an order has been shipped, it can no longer be canceled or modified. Please ensure that your order details are correct before completing your purchase. However, if you need to cancel or make changes to an order before it has shipped, please reach out to us as soon as possible, and we will do our best to accommodate your request.
