Shipping Policy

Shipping Policy - Smart Cleaning Products

Thank you for shopping with Smart Cleaning Products! We are committed to delivering your cleaning and household products as quickly and efficiently as possible. Please review our Shipping Policy to better understand our shipping process, delivery times, and shipping fees.

1. Order Processing Time

• All orders are typically processed within 1-2 business days from the time of purchase, excluding weekends and holidays.
• Orders placed on weekends or public holidays will be processed the next business day.
• If there are any delays due to product availability, special promotions, or unforeseen circumstances, we will notify you via email as soon as possible.

2. Shipping Methods and Delivery Time

We offer the following shipping options:

• Standard Shipping:

  • Delivery Time: 3-7 business days (within the continental U.S.).
  • Shipping Fee: Varies based on the size, weight, and destination of your order.

• Expedited Shipping:

  • Delivery Time: 1-3 business days.
  • Shipping Fee: Higher than standard shipping fees, calculated at checkout based on order size and delivery location.

• Free Shipping:

  • We offer free standard shipping on orders over $50 (continental U.S. only).
  • Free shipping does not apply to expedited shipping or international orders.

3. International Shipping

Currently, Smart Cleaning Products only ships to the continental United States. We do not offer international shipping at this time.

For international customers, we recommend checking with a local distributor or considering package forwarding services.

4. Shipping Fees

• Shipping fees are calculated based on the size, weight, and delivery address of your order.
• You will be able to see the exact shipping costs at checkout before completing your purchase.
• Free Shipping: Available for orders over $50 within the U.S. (continental U.S. only).

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website (e.g., UPS, FedEx, USPS).

6. Address Accuracy

To ensure prompt delivery, please verify that your shipping address is correct before placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details. If you realize that you entered the wrong address, please contact our customer service team immediately at support@smartcleaningproducts.com to correct it before the order is shipped.

7. Lost or Damaged Packages

• Lost Packages: If your package is marked as delivered but you have not received it, please check with neighbors or contact your local carrier to investigate. If you are unable to locate it, please contact our customer service team for further assistance.
• Damaged Packages: If your package is damaged during transit, please contact us immediately within 7 days of receiving your order. Provide photos of the damaged product and packaging, and we will work with you to resolve the issue.

8. Delays

While we strive to ensure timely deliveries, Smart Cleaning Products is not responsible for shipping delays caused by:

• Weather conditions
• Carrier delays
• Natural disasters
• Public holidays
• Any unforeseen events outside our control

If your order is delayed, please contact the shipping carrier directly with your tracking number for more information.

9. Returns and Shipping Costs

Please refer to our Return & Refund Policy for information regarding returns, exchanges, and shipping costs related to returned items.

10. Contact Us

If you have any questions or concerns about shipping, feel free to reach out to our customer service team. We are happy to assist you!

• Email: support@smartcleaningproducts.com
• Live Chat: Available on our website during business hours.